Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a return
Contact us at info@gypsyrockshop.com with your order number, the item, and the reason for your request. Include clear photos if the item arrived damaged, incorrect, or materially different from its description. Do not send anything back until you receive approved return instructions. The return address, label process, and any eligible shipping cost depend on the fulfillment partner and the reason for the return. Items sent back without approved instructions will not be accepted.

You can always contact us for any return question at info@gypsyrockshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Product-specific or final-sale exceptions are shown on the product page. We cannot accept returns on items marked final sale, sale items, or gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Cancellations
Request a cancellation as soon as possible. Once a fulfillment partner begins processing the order, cancellation may no longer be available and the item may need to follow the normal return process.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or credit-card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@gypsyrockshop.com.